User Data Deletion Instructions

Pursuant to the Meta Platform Terms and Meta Developer Policies, applications developed, hosted, or integrated by Keninsula Software(“Keninsula”) provide a clear, accessible, and transparent mechanism for users and business clients to request the permanent deletion of their personal data and Meta Platform Data.

If you have interacted with any application, WhatsApp Business automation, CRM integration, or Facebook Login service managed by Keninsula, you can request the erasure of your data using the instructions below.

Method 1: Direct Email Request (Immediate Action)

You can request manual and permanent deletion of your data from our active databases, webhook caches, and CRM records by sending an email to our compliance desk:

1. Send an email to: help@keninsula.in
2. Subject Line: Meta Data Deletion Request - Keninsula Software
3. Information to Provide in the Email:
   • Your Full Name and Company Name.
   • The Phone Number or WhatsApp Business Account ID (WABA ID) connected to our application.
   • Your Facebook/Meta App-Scoped User ID (ASUID) or associated email address (if known).
   • A short description of the service or interaction you wish to delete.
4. Processing Timeline & Confirmation:
   • We will acknowledge receipt of your request within 48 business hours.
   • Upon identity verification, all relevant personal records, message logs, access tokens, and webhook payloads will be permanently purged within 14 to 30 business days.
   • You will receive a formal confirmation email containing a unique Deletion Confirmation Code for your compliance and audit records.

Method 2: Remove App via Facebook Settings (Self-Service)

If you connected with our service via Facebook Login or WhatsApp Business Embedded Signup, you can revoke permissions directly inside your Facebook account at any time:

1. Log into your Facebook account and go to Settings & Privacy > Settings.
2. In the left-hand navigation menu, select Apps and Websites.
3. Find the application associated with Keninsula Software (or your dedicated enterprise product).
4. Click the Remove button next to the app name.
5. To also request that past data be removed from our servers, click “View removed apps and websites”, find the app, and click Send Request. Meta will notify our systems to delete your user information.

Method 3: WhatsApp End-User Opt-Out

If you are an end-customer receiving notifications, transactional messages, or customer support via a WhatsApp number powered by our platform:

• Reply to any message with the keyword STOP, UNSUBSCRIBE, or CANCEL.
• Our webhook processor will automatically mark your phone number as opted out, immediately halting all outbound automated communication.
• To request the complete deletion of your conversational history, please follow Method 1 above or reach out to the specific business you were messaging.

What Happens When Data Is Deleted?

When a data deletion request is processed:

• Your user profile, contact information, and account associations are permanently scrubbed from our primary databases.
• All associated Meta OAuth tokens, refresh tokens, and system user keys are permanently revoked.
• Any cached media attachments (e.g. photos, voice notes, PDFs) are wiped from cloud object storage.
• Backup archives will age out in accordance with standard disaster recovery retention windows (maximum 30 days) and will not be restored.

Questions or Escalations

For questions regarding this policy or to follow up on an existing deletion request, please reach out directly:

Keninsula Software
Data Protection & Compliance Team
Email: help@keninsula.in
Phone: +91 88492 04223
Location: Ahmedabad, Gujarat, India

For full details on our data protection commitments, please review our comprehensive Privacy Policy and Terms of Service.